GRID Privacy Policy
1. Who We Are and What We Collect
1.1 Who we are. GRID Robotics LLC ("GRID," "we" or "us") runs the humanoid robot auction at grid.auction (the "Site"). GRID is based in California. GRID is responsible for the personal information described in this Privacy Policy.
1.2 Scope. This Privacy Policy applies to personal information GRID collects through the Site, through email and phone, at inspections and viewings, and in any other dealings with buyers, sellers and visitors. It does not apply to third-party websites that the Site links to.
1.3 Information we collect. GRID collects the following categories of personal information.
| Category | Examples | Source |
|---|---|---|
| Identity | Name, username, date of birth, government ID image if requested | You |
| Contact | Email, phone, mailing and delivery address | You |
| Business | Company name, title, tax ID, resale or exemption certificates | You |
| Payment | Saved card status and last four digits, and payment status. Stripe collects and holds seller bank details. | You and Stripe |
| Tax | IRS Form W-9 or W-8 details for sellers, collected through Stripe | You |
| Bidding and purchase | Bids, maximum bids, watchlist, wins, invoices, defaults | Your use of the Site |
| Seller and robot | Robot details, serial numbers, ownership documents, lien information, condition reports, photos and videos | You and GRID's inspection |
| Shipping | Delivery address, contact person, access details, tracking | You and our carriers |
| Communications | Emails, messages, call notes and support requests | You |
| Device and usage | IP address, browser, device type, pages viewed, referring site, time on page | Automatically, through cookies and similar tools |
| Verification | Seller identity verification results and sanctions check results for winning buyers | Stripe for sellers and GRID for buyers |
1.4 Full card numbers. GRID does not store full card numbers. Our payment processor collects and stores card details directly.
1.5 Information about other people. If you give GRID information about another person, such as a delivery contact or an authorized bidder at your company, you confirm that you have the right to share it.
2. How We Use and Share Information
2.1 How we use information. GRID uses personal information for these purposes:
- To create and secure your account and verify your identity.
- To run auctions, process bids, save payment cards and send invoices.
- To collect payments, pay sellers and handle refunds.
- To receive, inspect, store and ship robots.
- To prevent fraud, enforce our terms and screen against sanctions lists.
- To answer questions and provide support.
- To send service messages about your account, bids, invoices and deliveries.
- To send marketing emails about upcoming auctions, if you have not opted out.
- To improve the Site and understand how people use it.
- To keep business and tax records and comply with the law.
2.2 What buyers and sellers see. Bidders see a seller's GRID username only. Other bidders see a bidder's username or an anonymous bidder number, never a name. A buyer receives the seller's legal name on the bill of sale only if the law requires it. A seller receives the buyer's name only if a dispute or the law requires it.
2.3 Service providers. GRID shares personal information with companies that perform services for GRID. They may use it only to perform those services. They include:
| Service | Provider |
|---|---|
| Bidding platform | Bidlogix (BidJS) |
| Payments, saved cards, seller verification and seller payouts | Stripe |
| Banking | Mercury |
| Database and hosting | Supabase, Vercel and Framer |
| Email and documents | Google Workspace |
| Customer records | Attio |
| Site analytics | Google Analytics |
| Freight and transit insurance | GRID's freight broker, carriers and insurer |
2.4 Other disclosures. GRID also discloses personal information in these cases: (a) to comply with a law, court order or government request; (b) to protect the rights, property or safety of GRID, our users or others; (c) to collect a debt or enforce our terms; and (d) to a buyer or successor of GRID's business in a merger, financing or sale, under this Privacy Policy.
2.5 No sale of personal information. GRID does not sell personal information. GRID does not share personal information for cross-context behavioral advertising.
2.6 Published auction data. GRID publishes sale prices, condition reports, photographs and videos of robots. GRID removes names and contact details before publishing. Published data may include a robot's model, serial number and condition.
3. Robot Data, Cookies, Retention and Security
3.1 Data stored on robots. Robots can store maps, camera images, audio, logs and account details. Every seller must delete this data before delivering a robot to GRID. GRID does not access, copy or keep data stored on a robot, except as needed to inspect and reset the robot. GRID may perform a factory reset during inspection. If GRID finds personal data on a robot, GRID deletes it and does not use it.
3.2 Inspection recordings. GRID records photographs and video of robots during inspection. GRID does not intend to record people. If a person appears in a recording by accident, GRID removes or blurs that person before publishing.
3.3 Cookies and analytics. The Site uses cookies and similar tools that are needed to log you in, keep your session secure and process bids. The Site also uses analytics cookies from Google Analytics to measure traffic and improve the Site. You can block or delete cookies in your browser settings. If you block required cookies, you cannot log in or bid.
3.4 Do Not Track and Global Privacy Control. GRID honors Global Privacy Control signals as a request to opt out of any sale or sharing of personal information. GRID does not sell or share personal information in any case. The Site does not respond to other Do Not Track signals because no common standard exists for them.
3.5 How long we keep information. GRID keeps personal information only as long as needed for the purposes in Section 2.1.
| Information | How long GRID keeps it |
|---|---|
| Account information | While your account is open, and 2 years after it closes |
| Consignment, auction and sale records | At least 2 years after the sale |
| Tax and payment records | 7 years after the transaction |
| Government ID images | 90 days after verification is complete |
| Marketing preferences | Until you change them |
| Analytics data | 14 months |
3.6 Security. GRID protects personal information with reasonable administrative, technical and physical safeguards. These include encryption in transit, access limited to people who need it and multi-factor authentication on GRID's systems. No system is completely secure. If a breach affects your personal information, GRID will notify you as the law requires.
4. Your Choices, Your Rights and Contact
4.1 Marketing emails. You can stop marketing emails at any time with the unsubscribe link in any marketing email or in your account settings. You will still receive service messages while you hold an account.
4.2 Your rights. Wherever you live, including California, you may ask GRID to do any of the following:
- Tell you what personal information GRID holds about you, where it came from and who received it.
- Give you a copy of your personal information.
- Correct inaccurate personal information.
- Delete your personal information.
- Close your account.
4.3 Limits on deletion. GRID may keep information that the law requires GRID to keep or that GRID needs to complete a transaction, collect a debt, prevent fraud or defend a legal claim. GRID will tell you what it kept and why.
4.4 How to make a request. Email g@gridauction.co with the subject line "Privacy Request" from the email address on your account. GRID may ask for more information to verify your identity. GRID responds within 45 days. You may use an authorized agent if you give that agent written permission. GRID will not treat you differently because you made a request.
4.5 Children. The Site is not for anyone under 18. GRID does not knowingly collect personal information from anyone under 18. If GRID learns that it has, GRID deletes that information.
4.6 Location of data. GRID operates in the United States. GRID and its service providers store and process personal information in the United States.
4.7 Changes to this Privacy Policy. GRID may update this Privacy Policy. GRID posts every update on this page with a new effective date. If an update materially changes how GRID uses personal information, GRID emails account holders at least 14 days before the update takes effect.
4.8 Contact. GRID Robotics LLC, 1120 Sycamore Ave, Ste 2G, Vista, CA 92081. Phone: 310-303-8262. Email: g@gridauction.co.